Address
Coda Technologies, Inc.
7850 Cucamonga Avenue
Unit 34
Sacramento, California 95826
USA
Tel: +01 916 383-3653
Fax: +01 916 455-3653
EMail: info@coda.cc

Support

If you need information or assistance with your Coda product you can contact Coda Technologies at the phone number listed above. Our business hours are between 9:00AM and 5:30PM PST, Monday through Friday. If we are not available you may leave a message on our answering machine and we will contact you as soon as possible.

If you are located outside of the United States, please check our distributor list and contact the distributor in your country if available. Please note that Coda provides warranty and technical support for Coda and Continuum branded products only. For warranty, support, or replacement parts for products not carrying the Coda name, please contact the company of origin directly.

 
Return Instructions

Should you need to return a Coda product for service, please call first and notify us of the problem and your intention to return the unit. Some problems can be resolved without sending the unit for service.

As stated above, if you are located outside of the United States you should first contact your local Coda distributor if one exists. Otherwise contact our US headquarters directly.

The warranty information for your product is included in the user manual. If you no longer have the original manual a copy of the manual for any current product can be downloaded from the product section of the website. Please be advised that the standard Coda warranty is limited to the original purchaser of the product. If the product has been transferred to another owner the warranty is limited to five years from date of manufacture.

Every effort should be made to use the packing material in which the unit was originally shipped. If the original material is no longer available or is unusable the amplifier should be packed with plastic packing foam blocks with sufficient density that the unit will not move within the container during shipping. Under no circumstances should amplifiers or preamplifiers be packed in loose material such as styrofoam "peanuts" or pellets, shredded wood ("excelsior") or other shredded or particulate packing material that may infiltrate the chassis and create a fire hazard. Loose packing material or insufficiently stiff foam will allow the amplifier to "settle" against the sides of the packing container, leaving it unprotected from damage during shipping. The shipping container should be a minimum 200lb strength double-wall cardboard box.

In addition to proper packing, a complete description of the malfunction should be provided with the unit along with contact information and return address. Failure to include contact information can delay return substantially.